Privacy Policy
This PRIVACY POLICY (“Policy“) describes how EMERGING BRILLIANCE ACADEMY PVT LTD., in India, and BRILLIANCE ACADEMY LTD., in UK, (independently referred to as “we,” “us,” or “our“), an event management and workshop conducting company in India, collects, uses, discloses, and protects personal information obtained from individuals (“you” or “your“) when you interact with our services, including our website, and other related services (collectively, the “Services“). We are committed to protecting your privacy and complying with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (India), the UK GDPR, and Meta’s WhatsApp Business Messaging Policy and data handling requirements.
1. INFORMATION WE COLLECT
We collect and process various types of personal information necessary to provide our Services and meet our contractual obligations. The types of personal information we collect may include:
1.1 Contact Information. This includes your name, email address, postal address, telephone number, and other similar contact details.
1.2 Registration Information. When you register for our events or workshops, we may collect information such as your job title, company name, and professional interests.
1.3 Payment Information. When you purchase services from us, we may collect personal information necessary to complete the transaction, such as your name, contact information (including address, email, and phone number), payment information, and any other information you provide to us during the purchasing process.
1.4 Event Feedback. We may collect feedback, reviews, or surveys related to our events or workshops.
1.5 Transaction Information. We collect information related to your purchases, including details about the services you have purchased, the payment method used transaction history, and any communications or interactions related to the purchase.
1.6 Offline Interactions. If you purchase services from us offline, such as through in-person meetings, events, or over the phone, we may collect personal information directly from you or through authorized representatives, and we will inform you of the data collection at the time of the interaction.
1.7 Usage Data. We may collect information about your interactions with our Services, such as your IP address, device information, browser type, access times, and referring websites.
1.8 Cookies and Similar Technologies. We may use cookies and similar technologies to collect information about your usage of our Services. You can manage your cookie preferences by adjusting the settings in your browser or device.
1.9 Account Registration Information. When you create an account on our website, we may collect personal information such as your name, email address, password, and any other information you provide to us during the registration process.
1.10 Profile Information. You may have the option to provide additional profile information, such as your profile picture, contact details, and other relevant information. This information is optional and can be updated or deleted by you at any time.
1.11 WhatsApp Communication Data. When you share your phone number with us (for example through a lead form, event registration, payment page, or by messaging us on WhatsApp), we collect your name, phone number, WhatsApp profile name, the messages and media you send us, your opt-in / opt-out status, and message delivery and read status.
2. HOW WE USE YOUR INFORMATION
We process your personal information for the following purposes:
2.1 Account Management: We use the information you provide during account registration to create and manage your account, authenticate your identity, and provide access to our services. When you create an account on our website using a social media platform, we may collect personal information provided by the social media platform, which may include your name, email address, profile picture, and any other information you have made publicly available on the social media platform.
2.2 Service Delivery: We use your personal information to deliver our services, including personalized features, notifications, updates, and customer support.
2.3 Transaction Processing. We use your personal information to process and complete your transactions, including verifying your identity, validating payment details, and managing invoicing or billing processes.
2.4 Communication: We may use your information to communicate with you, respond to your inquiries, provide information about our services, and send administrative messages related to your account.
2.5 Provision of Services: We use your information to deliver our Services, manage event registrations, communicate with you, and provide customer support.
2.6 Event and Workshop Planning: We may use your information to plan and organize events, workshops, and related activities, including sending event-related updates, materials, and logistics.
2.7 Marketing and Communication: With your consent, we may send you promotional emails or other marketing communications about our upcoming events, workshops, and related services. You can opt out of receiving such communications at any time.
2.8 Legal Obligations: We may process your personal information to comply with applicable laws, regulations, or legal obligations, such as tax or accounting requirements.
2.9 Improve our Services: We analyse usage data and feedback to improve our Services, develop new features, and enhance the user experience.
2.10 WhatsApp Messaging. We use your phone number and WhatsApp communication data to: (a) send registration and payment confirmations, event reminders, joining links, venue and schedule updates; (b) provide customer support and answer your queries; (c) share session materials and follow-ups for programs you have joined; and (d) with your consent, send promotional messages about our upcoming workshops, programs and offers. We do not use your WhatsApp data for any purpose unrelated to our Services.
3. DATA SHARING AND DISCLOSURE
We may share your personal information with third parties in the following circumstances:
3.1 Social Media Platforms. When you create an account using a social media platform, we may share your personal information with the respective social media platform by their terms and privacy policies. This may include sharing information about your interactions with our website and services.
3.2 Service Providers: We engage trusted service providers who assist us in delivering our Services, such as payment processors, IT support, or marketing platforms. These service providers are contractually bound to handle your information by applicable data protection laws.
3.3 Event Sponsors or Partners: If you register for an event or workshop that is co-hosted or sponsored by a third party, we may share your information with the relevant sponsors or partners. We will always notify you of such sharing and provide an opportunity to opt out if required.
3.4 Legal Requirements: We may disclose your personal information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
3.5 WhatsApp and Messaging Service Providers. To send and receive WhatsApp messages, your name, phone number and message content are processed by Meta Platforms, Inc. / WhatsApp LLC and by our authorised WhatsApp Business Solution Provider (Serri). We may also use CRM, lead-management, email/SMS and analytics tools to manage enquiries and registrations. These providers process your data only on our instructions and are bound to protect it. WhatsApp’s own processing of your data is governed by WhatsApp’s Privacy Policy.
3.6 We do not sell or rent your personal information to anyone.
4. WHATSAPP COMMUNICATION: CONSENT AND OPT-OUT
Consent. By providing your phone number on our website, forms, registration or payment pages, or by messaging us on WhatsApp, you consent to receive WhatsApp messages from Emerging Brilliance Academy Pvt Ltd (Amandeep Thind) on that number. These may include transactional messages (confirmations, reminders, updates, support) and promotional messages (upcoming events, programs and offers). Giving consent is not a condition of purchasing any of our Services.
Opting Out. You can stop receiving WhatsApp messages from us at any time by:
– replying “STOP” to any WhatsApp message from us; or
– sending “STOP” to our WhatsApp number [+91-XXXXXXXXXX]; or
– emailing support@amandeepthind.com with the subject “Unsubscribe WhatsApp” and your phone number.
We will process your request within 48 hours. Opting out of promotional messages will not stop essential messages about a program you have already purchased, unless you ask us to stop those too. You can opt back in at any time by messaging us.
5. DATA TRANSFERS
As part of our operations, we may transfer and store your personal information in countries outside of India. We will ensure that any such transfers comply with applicable data protection laws and that appropriate safeguards, are in place to protect your personal information.
6. DATA RETENTION
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Policy unless a longer retention period is required or permitted by law. When your personal information is no longer necessary for the stated purposes, we will securely delete or anonymize it.Specifically: (a) enquiry and lead information, including WhatsApp chats with people who have not purchased, is kept for up to 24 months from your last interaction with us; (b) participant, payment and invoice records are kept for as long as required under applicable tax and accounting laws; and (c) opt-out records are kept for as long as needed to ensure we do not message you again. After these periods, data is securely deleted or anonymised.
7. YOUR RIGHTS UNDER GDPR
Under the GDPR, you have certain rights regarding your personal information. Subject to legal limitations, these rights include:
7.1 Access. You have the right to request access to the personal information we hold about you and receive a copy of such information.
7.2 Rectification. You can request the correction or update of any inaccurate or incomplete personal information we hold about you.
7.3 Erasure. You have the right to request the deletion of your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
7.4 Data Portability. You have the right to receive your personal information in a structured, commonly used, and machine-readable format and have the right to transmit that information to another controller.
7.5 Restriction. You can request the restriction of processing of your personal information under certain conditions, such as when you contest its accuracy or object to its processing.
7.6 Data Portability. You have the right to receive your personal information in a structured, commonly used, and machine-readable format and have the right to transmit that information to another controller.
7.7 Objection. You can object to the processing of your personal information for direct marketing purposes or when we rely on legitimate interests as the legal basis for processing.
7.8 Withdraw Consent. If we rely on your consent as the legal basis for processing your personal information, you have the right to withdraw your consent at any time.
To exercise your rights or make any privacy-related inquiries, please contact us using the contact details provided at the end of this Policy. We will respond to your requests promptly and by applicable data protection laws.
8. SECURITY MEASURES
We employ suitable technical and organizational safeguards to safeguard your personal information against unauthorized access, use, disclosure, alteration, or destruction. Nevertheless, it is important to acknowledge that no transmission or storage method can provide an absolute guarantee of security, but we have your best interest in mind and have employed the best security practices available to us. Your data is stored on secure, access-controlled systems. Access is limited to authorised team members who need it to serve you, data is encrypted in transit (HTTPS/TLS), and our WhatsApp Business Solution Provider stores message data on secure servers in line with Meta’s security requirements.
9. CHILDREN’S PRIVACY
Our website and services are not intended for children under the age of majority in their respective jurisdiction. We do not knowingly collect or solicit personal information from children. If we discover that we have collected personal information from a child without appropriate consent, we will promptly delete such information.
10. UPDATES TO THIS POLICY
We may update this Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated Policy on our website or through other appropriate communication channels. Please review this Policy periodically to stay informed about our privacy practices. The “Last updated” date at the top of this Policy shows when it was last changed. For material changes, we will also notify you by email or WhatsApp (if you have opted in) before the changes take effect.
11. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the following details:
For India:
Emerging Brilliance Academy Pvt Ltd.
B1/638A, 2nd Floor, Janakpuri, New Delhi-110058 India
Phone number: +91 –9354164445
Email: info@amandeepthind.com
For UK:
Brilliance Academy Ltd.
Ward Gardens, Slough, United Kingdom
Email: support@amandeepthind.com
We are committed to resolving privacy concerns promptly and fairly.